Flexible Learning Options to Suit Your Needs
At Computer Call College, we recommend campus-based learning where you benefit from dedicated, full-time tutor support in our training rooms.
Prefer to study from home? If you are already computer literate and can submit assignments via email, our Distance Learning program is the perfect fit. While not required, an internet connection is recommended so you can access our curated training videos and research tools.
THE COURSES AND ASSIGNMENTS ARE PRACTICAL AND WORK RELATED. ASSIGNMENTS NEED TO BE TYPED OUT AND EMAILED BACK TO THE COLLEGE FOR MARKING. YOU NEED TO BE COMPUTER LITERATE BEFORE DOING THESE COURSE
OFFICE ADMIN 101 = YOU WILL LEARN –
MODULES:
HOW TO GREET CUSTOMERS, TELEPHONE MANAGEMENT SKILLS OF ANSWERING THE PHONE, BRIDGING, GIVING PRODUCT INFORMATION, DEALING AND END CALLS, SCREENING CALLS, PUTTING CUSTOMERS ON HOLD, TRANSFERRING CALLS AND OUTGOING CALLS ETC., DIARY AND TELEPHONE MANAGEMENT AND CALL HANDLING, MESSAGE TAKING, PETTY CASH AND FILING
OFFICE ADMIN 201 = YOU WILL LEARN
MODULES:
ALL THE ABOVE PLUS LETTER, EMAIL AND REPORT WRITING, NOTICES, AGENDAS AND MINUTES OF MEETING AND EVENT PLANNING
BASIC CALL CENTRE COURSE MODULES:
This is a basic course that includes Answering, Bridging, Clarifying, Dealing and Ending Calls together with the Angry Customer Module and includes giving various kinds of product information in a call centre environment, customer care, language, vocabulary building and pronunciation.
There are 2 such courses –
1. with the Angry Customer Module.
2. without the Angry Customer Module
ADVANCED CALL CENTRE
MODULES:
-ALL THE ABOVE PLUS
-E-MAIL WRITING,
-ADVANCED SCRIPTING covering DEBT COLLECTING,
-COURIER SERVICES,
-ORDER TAKING etc.
CASH AND TERMS PAYMENT PLANS
-Cash payment represents a full payment before starting.
-Terms payments represents – a first installment of R2 000 and then we would like you to pay at least R1 000 per month so that you can finish your course within 6 months but if you cannot do this, we can arrange a special payment plan for you. Modules will only be released on completion of payment for each module
- COURSE PROCEDURE
IF YOU WOULD LIKE ANY FURTHER INFORMATION, JUST E-MAIL CAREER COMPUTER COLLEGE AT career@iafrica.com or
Call 082 909 7776 or 010 023 1176 and
we will answer all your questions.
IF YOU WOULD HOWEVER, LIKE TO SELECT YOUR OWN MODULES FOR YOUR COURSE FROM THE ABOVE, WE ARE ABLE TO DO THIS FOR YOU.
JUST LET US KNOW WHAT YOU WOULD LIKE TO LEARN AND WE WILL PUT TOGETHER A STUDENT CENTERED LEARNING COURSE FOR YOU! Once you have enrolled and paid your first installment, we will E-MAIL you your first module.
-You will then e-mail these ASSIGNMENTS back to us. We will then mark them and send you the next module.
-This way you will cover the course.
-At the end of the course you will do your Portfolio of Evidence and CV and submit these to us.
– Thereafter once we have assessed your your work, we will issue you with your Certificate and Letter of Reference plus information as to Job Presentation skills etc.
Feel free to call 082 909 7776 and we will answer all your questions.
IF YOU WOULD HOWEVER, LIKE TO SELECT YOUR OWN MODULES FOR YOUR COURSE FROM THE ABOVE, WE ARE ABLE TO DO THIS FOR YOU. JUST LET US KNOW WHAT YOU WOULD LIKE TO LEARN AND WE WILL PUT TOGETHER A STUDENT CENTERED LEARNING COURSE FOR YOU!
TRAINER FOR BUSINESS COURSES: These courses are given by TRAINER: CAROLE CASTLE: INTER ALIA FIRST CLASS MATRIC, DISTINCTION PUBLIC RELATIONS DIPLOMA, DISTINCTION BUSINESS ADMINISTRATION DIPLOMA, CALL CENTRE CERTIFICATE, SERVICES SETA ASSESSOR and MODERATOR – MICT SETA ASSESSOR AND MODERATOR –
HER WORK EXPERIENCE INCLUDES LEGAL OFFICES, CROSSROADS REMEDIAL SCHOOL, PUBLIC RELATIONS OFFICER FOR TWINS PHARMACEUTICALS, EXPORT OFFICER, MARKETING OFFICER etc – CAREER COMPUTER COLLEGE AND PROUD SKILL DEVELOPMENT COLLEGE TRAINER 19 YEARS – A TRAINER WHO CAN GIVE YOU REAL PRACTICAL WORK PLACE EXPERIENCE
WE DON’T READ FROM BOOKS and NOTES LIKE OTHER COLLEGES – WE DO ACTUAL PRACTICAL REAL TIME OFFICE WORK ASSIGNMENTS! BECAUSE YOUR TRAINER HAS WORKED IN ALL THOSE KINDS OF OFFICES! Also we will give you free help and assistance with your English!!!!!!
WE LOOK FORWARD TO TRAINING YOU.